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on Monday, February 06, 2012

Thursday, January 05, 2012 9:22 PM SMS Service We have been having some problems with one of our sms gateway services and this could have delayed HappyMob calls being connected. This issue has now been resolved.
Wednesday, July 13, 2011 8:37 AM Site Availability We are pleased to report that site hosting performance has improved considerably over the last month with availability at 99.8%.
Tuesday, April 05, 2011 4:35 PM Site access Earlier problems with slow site access and page loading have been resolved. Site uptime for March was 99.656%
Thursday, January 27, 2011 2:33 PM Slow site access Access to the web pages of the site have been slow for some periods over the last two days. We have taken up the matter with our hosting company and they are investigating. If any of our customers are having paricular problems can you please email support@happytalk.eu and let us know.
Friday, December 31, 2010 10:37 AM Site security - SSL certificate Our new SSL certificate has now been successfully installed and all HappyTalk.eu web pages where you may enter data are fully protected.
Tuesday, December 28, 2010 11:45 AM SSL Certificate update Our new SSL certificate is now approved and awaiting installation. It should be installed on our hosting servers in the next few hours. We apologise for any inconvenience caused to our customers.
Friday, December 24, 2010 12:45 PM SSL Certificate Some of our users may have noticed that our site SSL certificate has expired. We are investigating this with our hosting provider. Please note that this will not impair servie in any way and you can continue to use the service in the normal way. We will have the certificate renewed as soon as possible. HappyTalk Support Team
Tuesday, September 14, 2010 9:14 AM Voice services now operational Our voice services HappyTalk and HappyMob are now fully operational. IP authorisation problems with our supplier have now been resolved. We thank all our loyal customers for their patience over the last few weeks and hope that you now enjoy a more stable service. Site status GREEN!
Saturday, September 11, 2010 4:00 PM Service Update We still do not have a date for when our voice services will be running normally. We continue to press our supplier for a date. We are also investigating alternative providers and will advise you of progress via this page. HappyTalk Support Team
Wednesday, September 01, 2010 2:00 PM Service Update We are continuing to have problems with our voice service and are now investigating an alternative provider. All our messaging services are running normally. We will keep you informed regarding the progress of any new voice services via this page.
Friday, August 20, 2010 12:00 AM Voice services I.P authorisation problems are still preventing us operating our voice services following migration to a new hosting server. We are continuing to work with our voice service provider to resolve the issues. Site status RED
Sunday, August 15, 2010 11:21 AM Site disruption Our site migration to new website and database servers has now been completed successfully. However, we are still having IP address authorisation problems with our voice service provider. Until this matter is resolved it will not be possible to make voice calls from the site or using our HappyMob service. We offer our sincere apologies for this prolonged service disruption and can assure you that we are making every effort to resolve the issue as soon as possible. Site status still RED
Friday, August 13, 2010 2:10 PM Web Site Migration We have completed most of the wite migration but are still having IP authorisation problems with our voice service provider. We are working hard with them and our hosting provider to resolve the issue. SMS messaging services are still working normally. Site status RED
Monday, August 09, 2010 9:22 AM Web site migration We are still trying to resolve a number of tehnical issues with our hosting provider that have arisen following migration to a new hosting platform. Voice services are still unavailable but messaging services are operation normally. We apologise for this long service disruption and the site status will remain RED until all issues have been resolved.
Tuesday, July 20, 2010 7:44 PM All services We are in the process of migrating our site to a new hosting platform and we are experiencing a number of technical problems. Voice services are currently unavailable. We will keep you informed of progress via this web site.
Thursday, July 15, 2010 8:58 AM Voice services now running normally We have resolved technical problems with our voice supplier and all services are now running normally. We apologise for any inconvenience caused.
Monday, July 12, 2010 8:44 AM No Voice Services We are still working with our suppleirs to resolve the ongoing lack of voice services. Messaging services are running normally but HappyTalk and HappyMob calls are unavailable.
Saturday, July 10, 2010 12:11 PM Voice service issues We are still investigating the loss of voice services with our suppliers and hope to resume a normal service soon. We will keep you updated via this website. We thank you for your patience.
Friday, July 09, 2010 12:00 AM Voice service issues Customers have reported the loss of voice services and we are investigating with our suppliers. We will keep you informed of progress via the website. We apologise for any inconvenience this may cause.
Thursday, July 08, 2010 11:12 AM Voice and Message Services All services are now running normally.
Thursday, July 08, 2010 10:45 AM Voice and Message Services We are experiencing some technical difficulties with our services and we are investigating with our suppliers. We apologise for this inconvenience and hope to resume normal services soon.
Tuesday, May 25, 2010 1:21 PM Voice Service now OK Our voice service problems have now been resolved and all services are running normally. We again apologise for any inconvenience the loss of service may have caused.
Tuesday, May 25, 2010 8:51 AM Voice Service We are still having problems with our voice service provider but hope to have the service running again soon. We apologise for any inconvenience this may cause.
Monday, May 24, 2010 10:06 AM Voice service problems We are experiencing some problems with our Voice Services today and are investigating with our supplier. Updates will be provided here. Our SMS service continues to operate normally.
Thursday, January 21, 2010 9:45 AM Call rates falling Call rates to most destinations have been falling over the last few months so why not check out our prices by going here to find out the latest attractive rates.
Wednesday, December 23, 2009 12:15 PM Book a New Year Message Why don't you write a messge now to send to your friends or loved ones on New Year's eve. There is no extra charge for this service - you just pay 9p per message. Why not write the message now, select the date and time you want to send the message, and the number you want to send it to. To find out more go here now.
Wednesday, November 25, 2009 5:43 PM Payment Security There have been a number of attempts by newly registered users to pay for services in a fraudulent way. We have therefore increased payment security checks before credit is applied to user accounts. This should not have any impact on our longstanding regular users but if you are having any difficulties at all when topping up your account then please contact us via the Help Desk.
Sunday, October 25, 2009 12:38 PM Google Checkout We will no longer be offering Google Checkout as a means of payment for our services as there have been too many fraudulent transaction attempts over the last few months. We apologise for any invconvenience this may cause. However, PayPal services contiune as normal.
Friday, September 25, 2009 2:33 PM SMS Bookings Why not use our new SMS booking service to send messages to your friends and loved ones on those special days. Book the messages now to be sent at any date and time in the future – this year, next year any year! To find out more go here now.
Thursday, September 24, 2009 2:04 PM New SMS Booking Service We have introduced a new SMS Text Booking Service today. With this service you can go on-line to compose your text message and choose a date and time in the future for when you want to send the message. You can compose as many messages as you want and can change or delete them at any time prior to sending. There is no additional charge for this service and you will still enjoy our very competitive text prices. Your account must be sufficiently in credit at the time the messages are to be sent. To try the new service please go here. We hope you enjoy this new service and look forward to any feedback you may have.
Thursday, August 06, 2009 8:35 AM Site outage We apologise to all our customers who were unable to access the site from the 3rd to 4th August. We have made changes to our European name servers an unfortunately the process took some time to complete successfully. All services are now running normally.
Wednesday, July 15, 2009 3:26 PM Security upgrade We have added additional security to our site. Some pages will now only be available through HTTPS and all data will be encrypted for your additional protection. If you have any difficulties accessing any services or have any comments then please contact us via the Help Desk. HappyTalk Support Team
Monday, June 29, 2009 11:28 AM Voice services Voice services are running normally. We apologise for any inconvenience caused.
Tuesday, June 23, 2009 1:42 PM Problems with voice service There are problems with call connectivity and we are investigating with our supplier. Service condition Amber. We will keep users updated via the News page.
Tuesday, May 12, 2009 11:59 AM Service update We have decided to upgrade our Beta Callback service to our prime calling service as we have found the other suppliers have provided a service of variable quality. Prices can be checked on the Prices page and prior to making a call on the Make a Call page. Please note that you must be logged in to check call prices. We thank all our customers for your continued support and we will continue to seek alternative providers with improved call quality and pricing. HappyTalk Support Team
Friday, April 17, 2009 12:55 PM PayPal Offer
Monday, April 06, 2009 8:19 AM Google Checkout For the convenience of our customers we have introduced Google Checkout as an alternative payment method. Google checkout is available for use in most countries of the world including Pakistan where at the moment PayPal is not available. HappyTalk Support Team
Thursday, March 26, 2009 12:15 PM Alternative callback service We are trialling an alternative callback service and we would appreciate any feedback you may have on it. Some users have been experiencing difficulties with our current service and we would urge those users to try our alternative service. You can access the service by logging on, going to Services and then clicking on Beta callback. Prices are similar to the existing service and can be checked before making the call.
Tuesday, March 24, 2009 12:16 PM New Users We would remind users who have recently registered and have not yet received their Registration email to check their spam and junk mail folders for the email This email will have a link on it that you need to click on in order to complete your registration process. We need to do this to verify your email address. You should also set up your email account so that the domain happytalk.eu is a trusted site. Thank you for your co-operation. HappyTalk Support Team
Sunday, March 22, 2009 11:09 AM Calls to UK mobile numbers We have been advised by our providers that all calls to UK mobile numbers should now be ok. If any users are still experiencing difficulties then please contact us at upport@happytalk.eu Site status Green HappyTalk Support Team
Wednesday, March 18, 2009 10:17 AM UK mobiles - connection to O2 We have had a report from one of our users of problems making calls to a mobile on the O2 network. We are investigating with our network suppliers to rectify this problem. We will keep users updated via this web page. HappyTalk Support Team
Friday, March 13, 2009 9:24 AM All services running normally All services are now running normally. Site status Green. HappyTalk Support Team
Thursday, March 12, 2009 3:16 PM Voice service update Voice services are now running but there are still problems with calls to UK mobile numbers. We are continuing our investigations with our service provider and hope to have this intermittent fault resolved soon. HappyTalk Support Team
Wednesday, March 11, 2009 12:57 PM Voice services There are currently no voice services available from the site. We are endeavouring to establish alternative voice routing. We apologise for the inconvenience this may cause and thank you for your continued support and patience. HappyTalk Support Team
Tuesday, March 10, 2009 9:10 AM UK mobile numbers We are again having problems with connectivity to UK mobile numbers and we are investigating with our suppliers. All other routes are running normally.We will keep users updated on this page. HappyTalk Support Team
Monday, March 09, 2009 8:49 PM Calls to UK mobile numbers Calls to UK mobile numbers are now working. We apologise for this brief lack of connectivity. All services are now running normally. HappyTalk Support
Monday, March 09, 2009 9:31 AM Calls to UK mobile numbers There are problems at the moment with calls to UK mobile numbers. We are investigating with our supplier. So if you want to make callback calls we suggest you use a UK landline number for the callback until this problem is resolved. We will keep users updated via this page. We apologise for any inconvenience caused. HappyTalk Support Team
Wednesday, March 04, 2009 6:12 PM Site Access Our Hosting Provider informs us that site access difficulties over the last couple of days are now resolved and all users should not have any problems. All services are running normally. Site status Green We thank you for your patience.
Sunday, March 01, 2009 12:56 PM Site access We note that there are some problems this morning accessing our site. We are investigating with our hosting provider and will keep you updated via this page.
Wednesday, February 18, 2009 5:42 PM Pricing Following a recommendation from one of our valued users we have now added a page where you can find the cost of any call you may wish to make. The prices all include any VAT that may be applicable. You do not have to register to use the service or be logged on. Just click on Prices at the top of this page to check any of our calling rates. HappyTalk Support Team
Wednesday, February 18, 2009 10:49 AM Site Status Green All services are now running normally and the site status has been upgraded to GREEN. HappyTalk Support Team
Tuesday, February 17, 2009 2:47 PM Status Update Voice services are now operational but Site Status will remain at Amber whilst we continue investigating the cause of the loss of service. HappyTalk Support Team
Tuesday, February 17, 2009 1:52 PM Site Status We are currently experiencing problems with our telephony service. We are investigating with our suppliers. We will keep you updated via the website. We apologise for any inconvenience caused. HappyTalk Support Team
Monday, February 16, 2009 11:06 AM Free SIP calls You can now make FREE SIP calls over our VoIP service. Just go to Make a VoIP call and enter the SIP number you wish to call. If you would like to make calls longer than 10 minuits then please contact us via the helpdesk for rates. Our FREE US calling service is temporarily out of action pending a software upgrade but should be operational again in the near future.
Thursday, February 12, 2009 2:18 PM Site changes We have now completed our software updates and the site is running normally. Site status is now Green. Call cost information is now available for Callback calls and VoIP calls. Just enter the numbers you want to call and click on the Call Cost button to find ot the cost of your call in pence per minute.
Thursday, February 12, 2009 9:13 AM Site software changes We are undertaking some software changes on the site today and these changes may cause some short interruptions. Site status is therefore Amber. We will advise via this page when the service upgrades have been completed.
Saturday, January 31, 2009 12:56 PM HappyMob service Our HappyMob service is now operational. You can now make calls using our service from your mobile phone simply by texting the number you want to call to us. We then call you back on your mobile and connect you to the number you requested in the text message. Full instructions for using this service are available on the web site.
Monday, January 26, 2009 12:21 PM Voice callback services Further to our announcement yesterday we have today re-introduced a voice callback service. The service routes through various providers depending on your call destination and we believe will offer our customers value for money. You can also access the service from your mobile phone using our HappyMob service. We will continue to seek new service providers to ensure that we are able to offer our customers the most economic calling rates.
Sunday, January 25, 2009 10:21 AM VOIP service We have introduced a Voice over IP (VoIP) service today. To use the service please log in and go to Services and Make a SIP call. You will need to have a headset with microphone connected to your computer to use the service. You can check call rates on page before you make a call. Call charges will be debited to your account. Please contact us via the Helpdesk if you need any more assistance using the service. We will be introducing a callback service shortly for those of you who do not wish to be tied to a computer or use headsets. You will be able to use the service from your pc or from your mobile.
Friday, January 16, 2009 9:51 AM Voice Service update It seems unlikely that we will be able to reach a satisfactory agreement with one of our potential suppliers in the near future. We will therefore be going foreword with a pence per minute (ppm) offering. This will not be as economically attractive as the original 30p fixed charge for up to one hour for many users. However, the pricing will be competitive. We will publish more details on the website soon. We thank you for your continued support and patience.
Tuesday, December 09, 2008 7:20 PM Voice Services We are still working hard with our suppliers to implement a new voice service. At present we are trying to overcome some technical issues but hope to resolve these in the next week. Once these issues are resolved we will make a beta service available to our customers. We will update you on progress via this site.
Thursday, November 20, 2008 5:04 PM Voice service update We have now tested a new voice application with good results but we are still in negotiation with suppliers about business models and call pricing. We will provide more information via these pages in the near future. Meanwhile we thank you for your continued support and patience.
Wednesday, November 05, 2008 9:34 AM SMS Page Error We have been informed of a page error on the Send a Message page. We have investigated and resolved the issue. The service should now be working normally and we thank you for your continued support and custom.
Tuesday, November 04, 2008 4:10 PM SMS improvements We have changed the sms service slightly as a result of a customer enquiry. You can now specify your sender information using up to 11 characters of your choice. Please note that this will work to only some sms networks. Where this facility is not available the sender will be displayed as HappyTalk to the recipient. Please go to the "Send a message" page for more information.
Friday, October 10, 2008 2:48 PM New services Our new texting service is now available. The revised cost of texting anywhere in the world from our website will be 3 credits. We believe this still offers good value for money compared with mobile operator charges for international texts. We are also considering the development of other text services so that you can send international texts from your mobile at more attractive rates. We will update users via the website. If you have friends or colleagues in the USA then you can call them FREE from here using our development HappyPhone.
Thursday, October 09, 2008 4:30 PM Just a final reminder! Our voice service suspension will start at 12 noon GMT tomorrow 10th October 2008. 12 noon GMT is 1 pm UK local time, 2pm continental Europe and Tunisia. Thank you all for your custom and we look forward to your continued support.
Thursday, October 09, 2008 9:20 AM Only one more day of voice services Please make the most of your last day of real value for money voice services. Registrations and credit purchase will resume on the 11th October 2008 for our revised text service.
Wednesday, October 08, 2008 2:39 PM Text service post 10/10 We will be able to offer a texting service after the 10th October and existing credits will be valid for the new service. There will be a slight increase in cost.
Monday, October 06, 2008 8:03 AM Only 4 days left! There are now only 4 days left until we suspend our services so please make the most of your outstanding credits. We are making good progress with our replacement texting service and will be offering this service after the 10th October 2008.
Thursday, October 02, 2008 8:22 AM Only 8 days left! There are only 8 days left until we have to suspend our service so please make the most of it. We will be arranging credit refunds through PayPal after the 10th October 2008 for those of you who have requested them. We are currently investigating ways of how we can continue to provide our customers with a texting service post 10/10/08 and will keep you informed via these pages.
Friday, September 26, 2008 4:49 PM Update - Connection problems All services are now operating normally. Apologies for any inconvenience caused.
Friday, September 26, 2008 2:27 PM Call connection problems Our service providers are currently experiencing infrastructure problems that are preventing access to Public Switched Telephone Network (PSTN) termination services. We hope to be able to restore service shortly.
Friday, September 26, 2008 9:09 AM Important Annoucement We have been advised by one of our major suppliers that they will be suspending their current service from the 10th October 2008 so that they can merge their existing operation with another company they have recently purchased. The new services will not be available until December 2008. This will have a major impact on the services we provide you and we will therefore be suspending our voice services from that same date. A full refund of any outstanding credit will be made to all customers who request it. We will be working hard in October and November to develop a new service for availability to our users in December 2008. We would like to thank all our customers for their support to date and we look forward to your continued custom in the near future. In the meantime please continue to enjoy our service until the 10th October 200.
Saturday, September 20, 2008 7:30 AM Service Update - All Services now running normally There have been no further reported connectivity problems since 5:04 PM GMT yesterday and all services are now running normally.
Friday, September 19, 2008 3:23 PM Service issues update Our service provider has now traced the intermittent service problems to their connection to the Public Switched Telephone Network (PSTN). They are working hard to get this fixed as quickly as possible. We apologise for any inconvenience caused.
Friday, September 19, 2008 12:46 PM Service issues We are seeing some connectivity problems with our service provider. This may lead to difficulties in placing calls and sending messages. We are investigating the fault and will update users here.
Wednesday, September 17, 2008 8:05 AM PayPal issues resolved We are pleased to report that our Instant Payment Notification (IPN) service with PayPal is now running normally and customer accounts are being updated automatically. We apologise for the delays in credit updates yesterday.
Tuesday, September 16, 2008 8:10 PM PayPal Live Site issues There are currently some technical problems with the PayPal live site that are delaying user order details reaching our site. PayPal are investigating and we will keep you informed of progress here. We apologise for any inconvenience caused.
Sunday, September 14, 2008 8:56 AM New Balance Checking Service Following a request from one of our users we have introduced a new credit balance checking service. You can now check your HappyTalk credit balance from your mobile phone. All you have to do is compose a text +happyt bal and send it to your HappyTalk message number (+447781481795 or +447781481798 for the UK). Please note the space between +happyt and bal. Users from outside the UK should check here for their best number to send the message to. Once you have sent the message our system will check your credit balance and send a message back to you with your credit balance. There is a small charge of 2 credits for using this service. We hope you find this new service useful and we would appreciate any comments you may have.
Thursday, September 11, 2008 1:37 PM Low Credit Reminders We have introduced a new service that will send you a reminder when your credit is running low. At the moment the service is set to send out an email to your registered email address and a text message to your registered mobile number when your credit is equal to or less than 30. Reminders will be sent out each week. We would like your feedback on this service so if you have any comments at all please let us know via the HelpDesk.
Wednesday, September 10, 2008 9:15 AM Technical problems overnight There were some service issues overnight and we thank our customers for contacting us. These issues are now resolved and services are running normally. We apologise for any inconvenience caused.
Monday, September 08, 2008 1:33 PM Revised News System We have revised our news system so that news items and information regarding service status can be rapidly uploaded to our site. We hope this will improve the way we pass information to our users and keep you informed of developments in a timely manner.
Friday, September 05, 2008 11:10 AM Payment system update PayPal report that their order management system technical problem has been resolved ( fixed on September 4, 2008 at 10:43 PM BST). There should be no further delays on credits reaching user accounts.
Thursday, September 04, 2008 3:06 PM Payment system update PayPal advise that there is general slowness and intermittent timeouts on their site. Their technical teams are working diligently to resolve the issue and will provide updates until the issue is resolved.
Thursday, September 04, 2008 6:22 AM Payments system delays Our payments system provider (PayPal) report that there are technical problems this morning with their notification system. This may cause delays in confirming payments. We apologise for any inconvenience this may cause and will keep you updated on this page.
Thursday, August 28, 2008 8:15 PM Service issues update Services are now running normally but as yet we do not have a reason for the service disruption from our suppliers. We apologise for the disruption in service.
Thursday, August 28, 2008 4:30 PM Service issues There are currently some service issues that we are investigating with our suppliers. We will keep you informed on progress. We apologise for any inconvenience caused.
Monday, August 04, 2008 1:44 PM Site security update completed We have successfully completed our routine service application security update. All services are running normally.
Monday, August 04, 2008 12:00 AM FAQs and HelpDesk We have introduced a frequently asked questions (FAQ) and HelpDesk section on the website. We hope you will use this area to look for answers to your queries and also to submit any questions you may have. Please also make any suggestions you have to improve the way we handle your queries.
Monday, August 04, 2008 12:00 AM Site security updates We will be undertaking some software security updates today. There may be some short service breaks. We apologise for any inconvenience caused.
Saturday, August 02, 2008 12:00 AM Unavailable destinations revision The following destinations are unavailable from our service: Angola (00244) Bahrain (00973) Benin (00229) Burkina Faso (00226) Cambodia (00855) Cameroon (00237) Cooke Island Sex Number (00682) Cuba (0053) Côte d’Ivoire (Ivory Coast) (00225) Democratic Republic of the Congo (00243) Egypt (0020) El Salvador (00503) Eritrea (00291) Ethiopia (00251) Gabon (00241) Ghana (00233) Guyana (00592) Iraq (00964) Israel (00972) Jordan (00962) Kenya (00254) Kuwait (00965) Lebanon (00961) Libya (00218) Mexico (0052) Monaco (00377) Morocco (00212) Myanmar (0095) Namibia (00264) Nepal (00977) Nigeria (00234) Noodle Number (078223) Pakistan (00923) Palestinian Authority (00970) Peru (0051) Philippines (0063) Qatar (00974) Republic of the Congo (00242) Saudi Arabia (00966) Sierra Leone (00232) Somalia (00252) South Africa (0027) Sudan (00249) Syria (00963) Tanzania (00255) Thailand (0066) Trinidad and Tobago (001868) UK Personal Numbers (070) UK Premium Numbers (09) UK Special Services (0871, 0872, 0873, 0844, 118) US Premium Numbers (001976) Uganda (00256) United Arab Emirates (00971) Yemen (00967) Zimbabwe (00263)
Friday, August 01, 2008 11:35 AM Voice service congestion This issue has now been resolved and all voice services are running normally. We apologise for any inconvenience caused.
Friday, August 01, 2008 9:45 AM Voice service congestion Our Service Provider is experiencing intermittent connectivity issues with the network and is investigating. This is causing a degredation in call completion rates. You may receive the following error when you try and make a call: "Call discarded". These calls will not be charged. Some calls are passing successfully so site status remains at Amber.
Friday, August 01, 2008 12:00 AM Voice service congestion We are seeing low call completion rates to some destinations. We are investigating with our supplier and will provide updates here.
Thursday, July 31, 2008 10:38 AM Voice services update All voice services are now working normally. Our service prvider reports there were infrastructure problems.We apologise for this break in service and regret any inconvenience caused.
Thursday, July 31, 2008 12:00 AM Voice services unavailable All voice services are currently unavailable. We are investigating the problem with our suppliers and will update you on progress here. Messaging services are working normally. We apologise for any inconvenience caused.
Tuesday, July 29, 2008 10:22 AM Capacity constraint update The problem has now been resolved, and full service restored. We regret any inconvenience caused, and thank you for your patience.
Tuesday, July 29, 2008 12:00 AM Capacity constraints Our network supplier reports they are currently experiencing problems affecting voice calls. They have switched to backup PSTN capacity and most calls should now be getting through. They are working to resolve the root cause of the problem and hope to have service back to full capacity shortly.
Tuesday, July 15, 2008 12:00 AM Call Booking We have introduced a link to timeanddate.com from the Call Booking pages so that you can check time details for the destination you wish to call. The site is very comprehensive so it should cover most destinations.
Monday, July 14, 2008 12:50 PM Capacity update We have been informed by our supplier that all services are back up to full capacity so it should now be easier to get through to your chosen destination.
Sunday, July 13, 2008 10:31 AM PSTN Capacity update Our supplier has allocated some additional back-up capacity. This should improve successful call connection rates.
Sunday, July 13, 2008 12:00 AM PSTN capacity issues Our suppliers report they have some capacity constraints on the PSTN network and this is causing poor call completion rates. They are investigating. Calls on the available capacity are passing through successfully.
Wednesday, July 09, 2008 12:00 AM Sending messages We have noticed that users trying to send messages with more than 3 consecutive numbers in their username are receiving errors. We have therefore disabled usernames being placed in the From element of the SMS message. The default setting will now be HappyTalk but you can change this if you wish. If you change it whatever you put in the From box must not have more than 3 consecutive numbers in it and no more than 11 characters. This is to prevent spoofing of mobile numbers. You cannot put your mobile number in the From box.
Monday, July 07, 2008 12:00 AM New Send Message page We have introduced a new Send Messsage page with a character counter to help you ensure your message does not exceed the maximum length for SMS messages.
Sunday, July 06, 2008 8:43 AM Update on Service Status All services have been stable over the last 12 hours and the service status has been raised to Amber.
Saturday, July 05, 2008 12:32 PM Update on Service Disruption There is still an intermittent network fault but we are seeing some successful calls. Our service provider will continue investigating the problem and we will keep you updated here.
Saturday, July 05, 2008 8:56 AM Update on Service Disruption Our service provider is now investigating the problem. The service is intermittent at present. They are working with their network teams to try and locate the fault. We apologise for any inconvenience caused.
Saturday, July 05, 2008 12:00 AM All services disrupted All services have been disrupted since 7:18:03 PM GMT on the 4th July 2008. We are currently unable to access our service provider's network. We wil keep users updated here.
Sunday, June 29, 2008 12:00 AM All services disrupted All services are currently unavailable. We are checking with our supplier and will keep you informed of progress here. We apologise for the inconvenience of this service disruption.
Sunday, June 29, 2008 12:00 AM All services now available All services are now available again (11:15 GMT). We apologise for any inconvenience caused.
Friday, June 27, 2008 12:00 AM Call connection update We have been undertaking some analysis of call statistics over the last 10 days and can report that call completion rates have improved from less than 30% to more than 60%.
Wednesday, June 18, 2008 12:00 AM Call connection issues update We have now heard back from our service provider and they stress that they are activly trying to determine the cause for the inconsistent service we see at times. They are undertaking further diagnostic tests at the end of the week and also considering the possibility of using alternative PSTN (public switched telephony network) providers in the hope that the overall service level will improve. We will keep you updated of any progress.
Saturday, June 14, 2008 12:00 AM Ongoing call connection issues We are still investigating this problem with our service provider. They are analysing call records to try and determine why calls are not always connecting satisfactorily. We will keep you advised of any progress on this page. Meanwhile we would advise all customers that the service status is still at amber and those customers who wish to continue using our service do so at their own risk.
Wednesday, June 04, 2008 12:00 AM Call connection Our Service Provider reports that most services are now operating normally. However there are still issues with call connection on some calls. Customers continuing to use the service do so at their own risk.
Thursday, May 29, 2008 12:00 AM Continued service disruption There are still problems with all services We suggest customers refrain from calling until these issues are resolved and we raise the service status to Green. Customers continuing to use the service do so at their own risk.
Wednesday, May 28, 2008 12:00 AM Call connection problems Our supplier says that call connection problems experienced over the last few days should now be resolved. We would like to thank all our customers for their patience, their continued support and their help in resolving this issue. We will now work through the call details and credit your accounts where appropriate. Please allow a few days for this to show up on your statements.
Wednesday, May 28, 2008 12:00 AM Service disruption - all services We are experiencing an outage on all services. Our supplier is working to resolve.
Sunday, May 25, 2008 12:00 AM Voice service issues We continue to have reports of problems with some calls not completing successfully to some destinations We are investigating these issues with our service provider and will advise you of any progress on this page.
Saturday, May 24, 2008 12:00 AM Lack of ring tone We note that there is sometimes a lack of ring tone after the caller presses 1. We are investigating this problem with our suppliers. We have reduced the service status to Amber.
Wednesday, May 21, 2008 12:00 AM HappyMob numbers change Remember that HappyMob numbers have changed today. Please go here to find the correct number and how to use the service.
Sunday, May 18, 2008 12:00 AM Payment problems PayPal have reported that they have been having some problems with their Instant Payment Notification (IPN) system. We use IPN to update our system and credit user accounts.
Monday, May 12, 2008 12:00 AM New Message Service Provider In order to improve our global coverage and customer experience we are now using a new text message service provider. Old and new services will run in parallel up to and including the 20th May 2008. For most users this change will have little or no impact. However, those customers that use our HappyMob service will now be able to text call requests from their mobile phones to a number of gateway numbers. Just pick the number that is nearest to you as that will probably be the cheapest. ALL HappyMob users should go here for more details on how to compose your text message and new gateway numbers.
Monday, May 05, 2008 12:00 AM Update your user information As a result of customer feedback you can now update your user information online. You can change your mobile phone number, your email address, your password and your password reminder. To access this feature just log on and go to Change my details. We hope you find this new service useful.
Tuesday, April 29, 2008 12:00 AM Service upgrade The service upgrade was completed successfully yesterday.
Tuesday, April 29, 2008 12:00 AM Free calls Free calls from this site are limited to a total of 10 calls per day and only one call can be made from a number. Before you make a call please check our blocked numbers to see if you can call the destination.
Friday, April 25, 2008 12:00 AM Service upgrade information Please note that there will be a service upgrade taking place on Monday 28th April 2008 between 13:00 UTC and 16:00 UTC. Any interruption to services will be kept to an absolute minimum.
Tuesday, April 15, 2008 12:00 AM HappyMob We are trialing a new Spanish text access number so it will be even cheaper for people to make calls from their Spanish mobiles to most mobiles and landlines in the world. If you have a Spanish mobile and would like to try out the service then please go here
Wednesday, March 26, 2008 12:00 AM Voice Services Issues with the Voice service have now been fully resolved and all Services are running normally. Thank you for your patience and your feedback.
Tuesday, March 25, 2008 12:00 AM Voice Service There are ongoing problems with voice services and we are in urgent discussions with our supplier. They currently report that they hope to have the problem resolved soon. Please visit this page for regular updates.
Monday, March 24, 2008 12:00 AM Service issues There have been some reports of service issues on the 23rd and 24th March for all Voice services. We are investigating this and the problem has been raised with our supplier. Please contact us via the Contacts page if you are experiencing any difficulties when making calls. We will keep you updated via this page.
Tuesday, March 18, 2008 12:00 AM Ringing tone The lack of ringing tone being sent back to the caller when the callee is called has now been rectified by our supplier and all callers should now hear ring tone whilst the called party is being rung. We hope this improves your user experience. Please contact us via the Contacts page if you wish to comment at all on our service.
Saturday, March 15, 2008 12:00 AM Free Trial Credits closes Our Free Trial credits offer to students for market research has now closed as we have reached the maximum number required. Thank you to all of you who have registered and we look forward to receiving your feedback.
Monday, March 10, 2008 12:00 AM Intermittent fault Some services may have been affected due to an intermittent fault on our supplier's network. We apologise for any inconvenience.
Friday, February 29, 2008 12:00 AM Ringing tone We have been advised by our suppliers that the absence of ringing tone being sent back to the caller when the callee is called should be rectified by the end of this quarter i.e by the end of March 2008.
Thursday, February 28, 2008 12:00 AM Inbound messaging outage Due to network connectivity issues some Inbound SMS messages have not been delivered to our platform. This short outage may have affected our HappyMob service. This issue has now been resolved and all services are running normally.
Tuesday, January 01, 2008 12:00 AM Unavailable destinations The following countries are currently unavailable on our service due to supplier difficulties: The following countries are currently unavailable on our service due to supplier difficulties: Angola (00244) Bahrain (00973) Benin (00229) Burkina Faso (00226) Cambodia (00855) Cameroon (00237) Cooke Island Sex Number (00682) Cuba (0053) Côte d’Ivoire (Ivory Coast) (00225) Democratic Republic of the Congo (00243) Egypt (0020) El Salvador (00503) Eritrea (00291) Ethiopia (00251) Gabon (00241) Ghana (00233) Guyana (00592) Iraq (00964) Israel (00972) Jordan (00962) Kenya (00254) Kuwait (00965) Lebanon (00961) Libya (00218) Mexico (0052) Monaco (00377) Morocco (00212) Myanmar (0095) Namibia (00264) Nepal (00977) Nigeria (00234) Noodle Number (078223) Pakistan (00923) Palestinian Authority (00970) Peru (0051) Philippines (0063) Qatar (00974) Republic of the Congo (00242) Saudi Arabia (00966) Sierra Leone (00232) Somalia (00252) South Africa (0027) Sudan (00249) Syria (00963) Tanzania (00255) Trinidad and Tobago (001868) UK Personal Numbers (070) UK Premium Numbers (09) UK Special Services (0871, 0872, 0873, 0844, 118) US Premium Numbers (001976) Uganda (00256) United Arab Emirates (00971) Yemen (00967) Zimbabwe (00263)

Thursday, January 05, 2012 9:22 PM

SMS Service

We have been having some problems with one of our sms gateway services and this could have delayed HappyMob calls being connected. This issue has now been resolved.

Wednesday, July 13, 2011 8:37 AM

Site Availability

We are pleased to report that site hosting performance has improved considerably over the last month with availability at 99.8%.

Tuesday, April 05, 2011 4:35 PM

Site access

Earlier problems with slow site access and page loading have been resolved. Site uptime for March was 99.656%

Thursday, January 27, 2011 2:33 PM

Slow site access

Access to the web pages of the site have been slow for some periods over the last two days. We have taken up the matter with our hosting company and they are investigating. If any of our customers are having paricular problems can you please email support@happytalk.eu and let us know.

Friday, December 31, 2010 10:37 AM

Site security - SSL certificate

Our new SSL certificate has now been successfully installed and all HappyTalk.eu web pages where you may enter data are fully protected.

Tuesday, December 28, 2010 11:45 AM

SSL Certificate update

Our new SSL certificate is now approved and awaiting installation. It should be installed on our hosting servers in the next few hours. We apologise for any inconvenience caused to our customers.

Friday, December 24, 2010 12:45 PM

SSL Certificate

Some of our users may have noticed that our site SSL certificate has expired. We are investigating this with our hosting provider. Please note that this will not impair servie in any way and you can continue to use the service in the normal way. We will have the certificate renewed as soon as possible.
HappyTalk Support Team

Tuesday, September 14, 2010 9:14 AM

Voice services now operational

Our voice services HappyTalk and HappyMob are now fully operational. IP authorisation problems with our supplier have now been resolved.
We thank all our loyal customers for their patience over the last few weeks and hope that you now enjoy a more stable service.

Site status GREEN!

Saturday, September 11, 2010 4:00 PM

Service Update

We still do not have a date for when our voice services will be running normally. We continue to press our supplier for a date. We are also investigating alternative providers and will advise you of progress via this page.

HappyTalk Support Team

Wednesday, September 01, 2010 2:00 PM

Service Update

We are continuing to have problems with our voice service and are now investigating an alternative provider.
All our messaging services are running normally.
We will keep you informed regarding the progress of any new voice services via this page.

Friday, August 20, 2010 12:00 AM

Voice services

I.P authorisation problems are still preventing us operating our voice services following migration to a new hosting server. We are continuing to work with our voice service provider to resolve the issues.
Site status RED

Sunday, August 15, 2010 11:21 AM

Site disruption

Our site migration to new website and database servers has now been completed successfully. However, we are still having IP address authorisation problems with our voice service provider. Until this matter is resolved it will not be possible to make voice calls from the site or using our HappyMob service.
We offer our sincere apologies for this prolonged service disruption and can assure you that we are making every effort to resolve the issue as soon as possible.
Site status still RED

Friday, August 13, 2010 2:10 PM

Web Site Migration

We have completed most of the wite migration but are still having IP authorisation problems with our voice service provider.
We are working hard with them and our hosting provider to resolve the issue.
SMS messaging services are still working normally.
Site status RED

Monday, August 09, 2010 9:22 AM

Web site migration

We are still trying to resolve a number of tehnical issues with our hosting provider that have arisen following migration to a new hosting platform.
Voice services are still unavailable but messaging services are operation normally.
We apologise for this long service disruption and the site status will remain RED until all issues have been resolved.

Tuesday, July 20, 2010 7:44 PM

All services

We are in the process of migrating our site to a new hosting platform and we are experiencing a number of technical problems. Voice services are currently unavailable. We will keep you informed of progress via this web site.

Thursday, July 15, 2010 8:58 AM

Voice services now running normally

We have resolved technical problems with our voice supplier and all services are now running normally. We apologise for any inconvenience caused.

Monday, July 12, 2010 8:44 AM

No Voice Services

We are still working with our suppleirs to resolve the ongoing lack of voice services. Messaging services are running normally but HappyTalk and HappyMob calls are unavailable.

Saturday, July 10, 2010 12:11 PM

Voice service issues

We are still investigating the loss of voice services with our suppliers and hope to resume a normal service soon. We will keep you updated via this website. We thank you for your patience.

Friday, July 09, 2010 12:00 AM

Voice service issues

Customers have reported the loss of voice services and we are investigating with our suppliers. We will keep you informed of progress via the website.
We apologise for any inconvenience this may cause.

Thursday, July 08, 2010 11:12 AM

Voice and Message Services

All services are now running normally.

Thursday, July 08, 2010 10:45 AM

Voice and Message Services

We are experiencing some technical difficulties with our services and we are investigating with our suppliers.
We apologise for this inconvenience and hope to resume normal services soon.

Tuesday, May 25, 2010 1:21 PM

Voice Service now OK

Our voice service problems have now been resolved and all services are running normally.
We again apologise for any inconvenience the loss of service may have caused.

Tuesday, May 25, 2010 8:51 AM

Voice Service

We are still having problems with our voice service provider but hope to have the service running again soon.
We apologise for any inconvenience this may cause.

Monday, May 24, 2010 10:06 AM

Voice service problems

We are experiencing some problems with our Voice Services today and are investigating with our supplier. Updates will be provided here.
Our SMS service continues to operate normally.

Thursday, January 21, 2010 9:45 AM

Call rates falling

Call rates to most destinations have been falling over the last few months so why not check out our prices by going here to find out the latest attractive rates.

Wednesday, December 23, 2009 12:15 PM

Book a New Year Message

Why don't you write a messge now to send to your friends or loved ones on New Year's eve. There is no extra charge for this service - you just pay 9p per message. Why not write the message now, select the date and time you want to send the message, and the number you want to send it to. To find out more go here now.

Wednesday, November 25, 2009 5:43 PM

Payment Security

There have been a number of attempts by newly registered users to pay for services in a fraudulent way. We have therefore increased payment security checks before credit is applied to user accounts. This should not have any impact on our longstanding regular users but if you are having any difficulties at all when topping up your account then please contact us via the Help Desk.

Sunday, October 25, 2009 12:38 PM

Google Checkout

We will no longer be offering Google Checkout as a means of payment for our services as there have been too many fraudulent transaction attempts over the last few months. We apologise for any invconvenience this may cause.
However, PayPal services contiune as normal.

Friday, September 25, 2009 2:33 PM

SMS Bookings

Why not use our new SMS booking service to send messages to your friends and loved ones on those special days. Book the messages now to be sent at any date and time in the future – this year, next year any year! To find out more go here now.

Thursday, September 24, 2009 2:04 PM

New SMS Booking Service

We have introduced a new SMS Text Booking Service today.
With this service you can go on-line to compose your text message and choose a date and time in the future for when you want to send the message.
You can compose as many messages as you want and can change or delete them at any time prior to sending. There is no additional charge for this service and you will still enjoy our very competitive text prices. Your account must be sufficiently in credit at the time the messages are to be sent.
To try the new service please go here. We hope you enjoy this new service and look forward to any feedback you may have.

Thursday, August 06, 2009 8:35 AM

Site outage

We apologise to all our customers who were unable to access the site from the 3rd to 4th August. We have made changes to our European name servers an unfortunately the process took some time to complete successfully. All services are now running normally.

Wednesday, July 15, 2009 3:26 PM

Security upgrade

We have added additional security to our site. Some pages will now only be available through HTTPS and all data will be encrypted for your additional protection. If you have any difficulties accessing any services or have any comments then please contact us via the Help Desk.
HappyTalk Support Team

Monday, June 29, 2009 11:28 AM

Voice services

Voice services are running normally.
We apologise for any inconvenience caused.

Tuesday, June 23, 2009 1:42 PM

Problems with voice service

There are problems with call connectivity and we are investigating with our supplier. Service condition Amber.
We will keep users updated via the News page.

Tuesday, May 12, 2009 11:59 AM

Service update

We have decided to upgrade our Beta Callback service to our prime calling service as we have found the other suppliers have provided a service of variable quality.
Prices can be checked on the Prices page and prior to making a call on the Make a Call page. Please note that you must be logged in to check call prices.
We thank all our customers for your continued support and we will continue to seek alternative providers with improved call quality and pricing.
HappyTalk Support Team

Friday, April 17, 2009 12:55 PM

PayPal Offer

Monday, April 06, 2009 8:19 AM

Google Checkout

For the convenience of our customers we have introduced Google Checkout as an alternative payment method. Google checkout is available for use in most countries of the world including Pakistan where at the moment PayPal is not available.

HappyTalk Support Team

Thursday, March 26, 2009 12:15 PM

Alternative callback service

We are trialling an alternative callback service and we would appreciate any feedback you may have on it. Some users have been experiencing difficulties with our current service and we would urge those users to try our alternative service.
You can access the service by logging on, going to Services and then clicking on Beta callback. Prices are similar to the existing service and can be checked before making the call.

Tuesday, March 24, 2009 12:16 PM

New Users

We would remind users who have recently registered and have not yet received their Registration email to check their spam and junk mail folders for the email This email will have a link on it that you need to click on in order to complete your registration process. We need to do this to verify your email address. You should also set up your email account so that the domain happytalk.eu is a trusted site.
Thank you for your co-operation.

HappyTalk Support Team

Sunday, March 22, 2009 11:09 AM

Calls to UK mobile numbers

We have been advised by our providers that all calls to UK mobile numbers should now be ok. If any users are still experiencing difficulties then please contact us at upport@happytalk.eu
Site status Green

HappyTalk Support Team

Wednesday, March 18, 2009 10:17 AM

UK mobiles - connection to O2

We have had a report from one of our users of problems making calls to a mobile on the O2 network. We are investigating with our network suppliers to rectify this problem.
We will keep users updated via this web page.

HappyTalk Support Team

Friday, March 13, 2009 9:24 AM

All services running normally

All services are now running normally.
Site status Green.

HappyTalk Support Team

Thursday, March 12, 2009 3:16 PM

Voice service update

Voice services are now running but there are still problems with calls to UK mobile numbers. We are continuing our investigations with our service provider and hope to have this intermittent fault resolved soon.

HappyTalk Support Team

Wednesday, March 11, 2009 12:57 PM

Voice services

There are currently no voice services available from the site. We are endeavouring to establish alternative voice routing. We apologise for the inconvenience this may cause and thank you for your continued support and patience.

HappyTalk Support Team

Tuesday, March 10, 2009 9:10 AM

UK mobile numbers

We are again having problems with connectivity to UK mobile numbers and we are investigating with our suppliers. All other routes are running normally.We will keep users updated on this page.
HappyTalk Support Team

Monday, March 09, 2009 8:49 PM

Calls to UK mobile numbers

Calls to UK mobile numbers are now working. We apologise for this brief lack of connectivity.
All services are now running normally.

HappyTalk Support

Monday, March 09, 2009 9:31 AM

Calls to UK mobile numbers

There are problems at the moment with calls to UK mobile numbers. We are investigating with our supplier. So if you want to make callback calls we suggest you use a UK landline number for the callback until this problem is resolved. We will keep users updated via this page.
We apologise for any inconvenience caused.

HappyTalk Support Team

Wednesday, March 04, 2009 6:12 PM

Site Access

Our Hosting Provider informs us that site access difficulties over the last couple of days are now resolved and all users should not have any problems. All services are running normally.
Site status Green
We thank you for your patience.

Sunday, March 01, 2009 12:56 PM

Site access

We note that there are some problems this morning accessing our site. We are investigating with our hosting provider and will keep you updated via this page.

Wednesday, February 18, 2009 5:42 PM

Pricing

Following a recommendation from one of our valued users we have now added a page where you can find the cost of any call you may wish to make. The prices all include any VAT that may be applicable. You do not have to register to use the service or be logged on.
Just click on Prices at the top of this page to check any of our calling rates.
HappyTalk Support Team

Wednesday, February 18, 2009 10:49 AM

Site Status Green

All services are now running normally and the site status has been upgraded to GREEN.
HappyTalk Support Team

Tuesday, February 17, 2009 2:47 PM

Status Update

Voice services are now operational but Site Status will remain at Amber whilst we continue investigating the cause of the loss of service.
HappyTalk Support Team

Tuesday, February 17, 2009 1:52 PM

Site Status

We are currently experiencing problems with our telephony service. We are investigating with our suppliers.
We will keep you updated via the website.
We apologise for any inconvenience caused. HappyTalk Support Team

Monday, February 16, 2009 11:06 AM

Free SIP calls

You can now make FREE SIP calls over our VoIP service. Just go to Make a VoIP call and enter the SIP number you wish to call.
If you would like to make calls longer than 10 minuits then please contact us via the helpdesk for rates.
Our FREE US calling service is temporarily out of action pending a software upgrade but should be operational again in the near future.

Thursday, February 12, 2009 2:18 PM

Site changes

We have now completed our software updates and the site is running normally.
Site status is now Green.
Call cost information is now available for Callback calls and VoIP calls. Just enter the numbers you want to call and click on the Call Cost button to find ot the cost of your call in pence per minute.

Thursday, February 12, 2009 9:13 AM

Site software changes

We are undertaking some software changes on the site today and these changes may cause some short interruptions. Site status is therefore Amber.
We will advise via this page when the service upgrades have been completed.

Saturday, January 31, 2009 12:56 PM

HappyMob service

Our HappyMob service is now operational. You can now make calls using our service from your mobile phone simply by texting the number you want to call to us. We then call you back on your mobile and connect you to the number you requested in the text message. Full instructions for using this service are available on the web site.

Monday, January 26, 2009 12:21 PM

Voice callback services

Further to our announcement yesterday we have today re-introduced a voice callback service. The service routes through various providers depending on your call destination and we believe will offer our customers value for money. You can also access the service from your mobile phone using our HappyMob service.
We will continue to seek new service providers to ensure that we are able to offer our customers the most economic calling rates.

Sunday, January 25, 2009 10:21 AM

VOIP service

We have introduced a Voice over IP (VoIP) service today. To use the service please log in and go to Services and Make a SIP call. You will need to have a headset with microphone connected to your computer to use the service. You can check call rates on page before you make a call. Call charges will be debited to your account. Please contact us via the Helpdesk if you need any more assistance using the service.
We will be introducing a callback service shortly for those of you who do not wish to be tied to a computer or use headsets. You will be able to use the service from your pc or from your mobile.

Friday, January 16, 2009 9:51 AM

Voice Service update

It seems unlikely that we will be able to reach a satisfactory agreement with one of our potential suppliers in the near future. We will therefore be going foreword with a pence per minute (ppm) offering. This will not be as economically attractive as the original 30p fixed charge for up to one hour for many users. However, the pricing will be competitive. We will publish more details on the website soon.
We thank you for your continued support and patience.

Tuesday, December 09, 2008 7:20 PM

Voice Services

We are still working hard with our suppliers to implement a new voice service.
At present we are trying to overcome some technical issues but hope to resolve these in the next week. Once these issues are resolved we will make a beta service available to our customers.
We will update you on progress via this site.

Thursday, November 20, 2008 5:04 PM

Voice service update

We have now tested a new voice application with good results but we are still in negotiation with suppliers about business models and call pricing.
We will provide more information via these pages in the near future.
Meanwhile we thank you for your continued support and patience.

Wednesday, November 05, 2008 9:34 AM

SMS Page Error

We have been informed of a page error on the Send a Message page. We have investigated and resolved the issue.
The service should now be working normally and we thank you for your continued support and custom.

Tuesday, November 04, 2008 4:10 PM

SMS improvements

We have changed the sms service slightly as a result of a customer enquiry. You can now specify your sender information using up to 11 characters of your choice. Please note that this will work to only some sms networks. Where this facility is not available the sender will be displayed as HappyTalk to the recipient. Please go to the "Send a message" page for more information.

Friday, October 10, 2008 2:48 PM

New services

Our new texting service is now available.
The revised cost of texting anywhere in the world from our website will be 3 credits. We believe this still offers good value for money compared with mobile operator charges for international texts.
We are also considering the development of other text services so that you can send international texts from your mobile at more attractive rates. We will update users via the website.
If you have friends or colleagues in the USA then you can call them FREE from here using our development HappyPhone.

Thursday, October 09, 2008 4:30 PM

Just a final reminder!

Our voice service suspension will start at 12 noon GMT tomorrow 10th October 2008. 12 noon GMT is 1 pm UK local time, 2pm continental Europe and Tunisia.
Thank you all for your custom and we look forward to your continued support.

Thursday, October 09, 2008 9:20 AM

Only one more day of voice services

Please make the most of your last day of real value for money voice services.
Registrations and credit purchase will resume on the 11th October 2008 for our revised text service.

Wednesday, October 08, 2008 2:39 PM

Text service post 10/10

We will be able to offer a texting service after the 10th October and existing credits will be valid for the new service.
There will be a slight increase in cost.

Monday, October 06, 2008 8:03 AM

Only 4 days left!

There are now only 4 days left until we suspend our services so please make the most of your outstanding credits.
We are making good progress with our replacement texting service and will be offering this service after the 10th October 2008.

Thursday, October 02, 2008 8:22 AM

Only 8 days left!

There are only 8 days left until we have to suspend our service so please make the most of it.
We will be arranging credit refunds through PayPal after the 10th October 2008 for those of you who have requested them.
We are currently investigating ways of how we can continue to provide our customers with a texting service post 10/10/08 and will keep you informed via these pages.

Friday, September 26, 2008 4:49 PM

Update - Connection problems

All services are now operating normally.
Apologies for any inconvenience caused.

Friday, September 26, 2008 2:27 PM

Call connection problems

Our service providers are currently experiencing infrastructure problems that are preventing access to Public Switched Telephone Network (PSTN) termination services. We hope to be able to restore service shortly.

Friday, September 26, 2008 9:09 AM

Important Annoucement

We have been advised by one of our major suppliers that they will be suspending their current service from the 10th October 2008 so that they can merge their existing operation with another company they have recently purchased.
The new services will not be available until December 2008.
This will have a major impact on the services we provide you and we will therefore be suspending our voice services from that same date. A full refund of any outstanding credit will be made to all customers who request it.
We will be working hard in October and November to develop a new service for availability to our users in December 2008.
We would like to thank all our customers for their support to date and we look forward to your continued custom in the near future. In the meantime please continue to enjoy our service until the 10th October 200.

Saturday, September 20, 2008 7:30 AM

Service Update - All Services now running normally

There have been no further reported connectivity problems since 5:04 PM GMT yesterday and all services are now running normally.

Friday, September 19, 2008 3:23 PM

Service issues update

Our service provider has now traced the intermittent service problems to their connection to the Public Switched Telephone Network (PSTN). They are working hard to get this fixed as quickly as possible.
We apologise for any inconvenience caused.

Friday, September 19, 2008 12:46 PM

Service issues

We are seeing some connectivity problems with our service provider. This may lead to difficulties in placing calls and sending messages. We are investigating the fault and will update users here.

Wednesday, September 17, 2008 8:05 AM

PayPal issues resolved

We are pleased to report that our Instant Payment Notification (IPN) service with PayPal is now running normally and customer accounts are being updated automatically. We apologise for the delays in credit updates yesterday.

Tuesday, September 16, 2008 8:10 PM

PayPal Live Site issues

There are currently some technical problems with the PayPal live site that are delaying user order details reaching our site. PayPal are investigating and we will keep you informed of progress here. We apologise for any inconvenience caused.

Sunday, September 14, 2008 8:56 AM

New Balance Checking Service

Following a request from one of our users we have introduced a new credit balance checking service.
You can now check your HappyTalk credit balance from your mobile phone.
All you have to do is compose a text +happyt bal and send it to your HappyTalk message number (+447781481795 or +447781481798 for the UK). Please note the space between +happyt and bal. Users from outside the UK should check here for their best number to send the message to.
Once you have sent the message our system will check your credit balance and send a message back to you with your credit balance.
There is a small charge of 2 credits for using this service. We hope you find this new service useful and we would appreciate any comments you may have.

Thursday, September 11, 2008 1:37 PM

Low Credit Reminders

We have introduced a new service that will send you a reminder when your credit is running low. At the moment the service is set to send out an email to your registered email address and a text message to your registered mobile number when your credit is equal to or less than 30. Reminders will be sent out each week.
We would like your feedback on this service so if you have any comments at all please let us know via the HelpDesk.

Wednesday, September 10, 2008 9:15 AM

Technical problems overnight

There were some service issues overnight and we thank our customers for contacting us. These issues are now resolved and services are running normally. We apologise for any inconvenience caused.

Monday, September 08, 2008 1:33 PM

Revised News System

We have revised our news system so that news items and information regarding service status can be rapidly uploaded to our site. We hope this will improve the way we pass information to our users and keep you informed of developments in a timely manner.

Friday, September 05, 2008 11:10 AM

Payment system update

PayPal report that their order management system technical problem has been resolved ( fixed on September 4, 2008 at 10:43 PM BST). There should be no further delays on credits reaching user accounts.

Thursday, September 04, 2008 3:06 PM

Payment system update

PayPal advise that there is general slowness and intermittent timeouts on their site. Their technical teams are working diligently to resolve the issue and will provide updates until the issue is resolved.

Thursday, September 04, 2008 6:22 AM

Payments system delays

Our payments system provider (PayPal) report that there are technical problems this morning with their notification system. This may cause delays in confirming payments. We apologise for any inconvenience this may cause and will keep you updated on this page.

Thursday, August 28, 2008 8:15 PM

Service issues update

Services are now running normally but as yet we do not have a reason for the service disruption from our suppliers. We apologise for the disruption in service.

Thursday, August 28, 2008 4:30 PM

Service issues

There are currently some service issues that we are investigating with our suppliers. We will keep you informed on progress. We apologise for any inconvenience caused.

Monday, August 04, 2008 1:44 PM

Site security update completed

We have successfully completed our routine service application security update. All services are running normally.

Monday, August 04, 2008 12:00 AM

FAQs and HelpDesk

We have introduced a frequently asked questions (FAQ) and HelpDesk section on the website. We hope you will use this area to look for answers to your queries and also to submit any questions you may have. Please also make any suggestions you have to improve the way we handle your queries.

Monday, August 04, 2008 12:00 AM

Site security updates

We will be undertaking some software security updates today. There may be some short service breaks. We apologise for any inconvenience caused.

Saturday, August 02, 2008 12:00 AM

Unavailable destinations revision

The following destinations are unavailable from our service:
Angola (00244)
Bahrain (00973)
Benin (00229)
Burkina Faso (00226)
Cambodia (00855)
Cameroon (00237)
Cooke Island Sex Number (00682)
Cuba (0053)
Côte d’Ivoire (Ivory Coast) (00225)
Democratic Republic of the Congo (00243)
Egypt (0020)
El Salvador (00503)
Eritrea (00291)
Ethiopia (00251)
Gabon (00241)
Ghana (00233)
Guyana (00592)
Iraq (00964)
Israel (00972)
Jordan (00962)
Kenya (00254)
Kuwait (00965)
Lebanon (00961)
Libya (00218)
Mexico (0052)
Monaco (00377)
Morocco (00212)
Myanmar (0095)
Namibia (00264)
Nepal (00977)
Nigeria (00234)
Noodle Number (078223)
Pakistan (00923)
Palestinian Authority (00970)
Peru (0051)
Philippines (0063)
Qatar (00974)
Republic of the Congo (00242)
Saudi Arabia (00966)
Sierra Leone (00232)
Somalia (00252)
South Africa (0027)
Sudan (00249)
Syria (00963)
Tanzania (00255)
Thailand (0066)
Trinidad and Tobago (001868)
UK Personal Numbers (070)
UK Premium Numbers (09)
UK Special Services (0871, 0872, 0873, 0844, 118)
US Premium Numbers (001976)
Uganda (00256)
United Arab Emirates (00971)
Yemen (00967)
Zimbabwe (00263)

Friday, August 01, 2008 11:35 AM

Voice service congestion

This issue has now been resolved and all voice services are running normally. We apologise for any inconvenience caused.

Friday, August 01, 2008 9:45 AM

Voice service congestion

Our Service Provider is experiencing intermittent connectivity issues with the network and is investigating. This is causing a degredation in call completion rates. You may receive the following error when you try and make a call: "Call discarded". These calls will not be charged. Some calls are passing successfully so site status remains at Amber.

Friday, August 01, 2008 12:00 AM

Voice service congestion

We are seeing low call completion rates to some destinations. We are investigating with our supplier and will provide updates here.

Thursday, July 31, 2008 10:38 AM

Voice services update

All voice services are now working normally. Our service prvider reports there were infrastructure problems.We apologise for this break in service and regret any inconvenience caused.

Thursday, July 31, 2008 12:00 AM

Voice services unavailable

All voice services are currently unavailable. We are investigating the problem with our suppliers and will update you on progress here. Messaging services are working normally. We apologise for any inconvenience caused.

Tuesday, July 29, 2008 10:22 AM

Capacity constraint update

The problem has now been resolved, and full service restored. We regret any inconvenience caused, and thank you for your patience.

Tuesday, July 29, 2008 12:00 AM

Capacity constraints

Our network supplier reports they are currently experiencing problems affecting voice calls. They have switched to backup PSTN capacity and most calls should now be getting through. They are working to resolve the root cause of the problem and hope to have service back to full capacity shortly.

Tuesday, July 15, 2008 12:00 AM

Call Booking

We have introduced a link to timeanddate.com from the Call Booking pages so that you can check time details for the destination you wish to call. The site is very comprehensive so it should cover most destinations.

Monday, July 14, 2008 12:50 PM

Capacity update

We have been informed by our supplier that all services are back up to full capacity so it should now be easier to get through to your chosen destination.

Sunday, July 13, 2008 10:31 AM

PSTN Capacity update

Our supplier has allocated some additional back-up capacity. This should improve successful call connection rates.

Sunday, July 13, 2008 12:00 AM

PSTN capacity issues

Our suppliers report they have some capacity constraints on the PSTN network and this is causing poor call completion rates. They are investigating. Calls on the available capacity are passing through successfully.

Wednesday, July 09, 2008 12:00 AM

Sending messages

We have noticed that users trying to send messages with more than 3 consecutive numbers in their username are receiving errors. We have therefore disabled usernames being placed in the From element of the SMS message. The default setting will now be HappyTalk but you can change this if you wish. If you change it whatever you put in the From box must not have more than 3 consecutive numbers in it and no more than 11 characters. This is to prevent spoofing of mobile numbers. You cannot put your mobile number in the From box.

Monday, July 07, 2008 12:00 AM

New Send Message page

We have introduced a new Send Messsage page with a character counter to help you ensure your message does not exceed the maximum length for SMS messages.

Sunday, July 06, 2008 8:43 AM

Update on Service Status

All services have been stable over the last 12 hours and the service status has been raised to Amber.

Saturday, July 05, 2008 12:32 PM

Update on Service Disruption

There is still an intermittent network fault but we are seeing some successful calls. Our service provider will continue investigating the problem and we will keep you updated here.

Saturday, July 05, 2008 8:56 AM

Update on Service Disruption

Our service provider is now investigating the problem. The service is intermittent at present. They are working with their network teams to try and locate the fault. We apologise for any inconvenience caused.

Saturday, July 05, 2008 12:00 AM

All services disrupted

All services have been disrupted since 7:18:03 PM GMT on the 4th July 2008. We are currently unable to access our service provider's network. We wil keep users updated here.

Sunday, June 29, 2008 12:00 AM

All services disrupted

All services are currently unavailable. We are checking with our supplier and will keep you informed of progress here. We apologise for the inconvenience of this service disruption.

Sunday, June 29, 2008 12:00 AM

All services now available

All services are now available again (11:15 GMT). We apologise for any inconvenience caused.

Friday, June 27, 2008 12:00 AM

Call connection update

We have been undertaking some analysis of call statistics over the last 10 days and can report that call completion rates have improved from less than 30% to more than 60%.

Wednesday, June 18, 2008 12:00 AM

Call connection issues update

We have now heard back from our service provider and they stress that they are activly trying to determine the cause for the inconsistent service we see at times. They are undertaking further diagnostic tests at the end of the week and also considering the possibility of using alternative PSTN (public switched telephony network) providers in the hope that the overall service level will improve. We will keep you updated of any progress.

Saturday, June 14, 2008 12:00 AM

Ongoing call connection issues

We are still investigating this problem with our service provider. They are analysing call records to try and determine why calls are not always connecting satisfactorily. We will keep you advised of any progress on this page. Meanwhile we would advise all customers that the service status is still at amber and those customers who wish to continue using our service do so at their own risk.

Wednesday, June 04, 2008 12:00 AM

Call connection

Our Service Provider reports that most services are now operating normally. However there are still issues with call connection on some calls. Customers continuing to use the service do so at their own risk.

Thursday, May 29, 2008 12:00 AM

Continued service disruption

There are still problems with all services We suggest customers refrain from calling until these issues are resolved and we raise the service status to Green. Customers continuing to use the service do so at their own risk.

Wednesday, May 28, 2008 12:00 AM

Call connection problems

Our supplier says that call connection problems experienced over the last few days should now be resolved. We would like to thank all our customers for their patience, their continued support and their help in resolving this issue. We will now work through the call details and credit your accounts where appropriate. Please allow a few days for this to show up on your statements.

Wednesday, May 28, 2008 12:00 AM

Service disruption - all services

We are experiencing an outage on all services. Our supplier is working to resolve.

Sunday, May 25, 2008 12:00 AM

Voice service issues

We continue to have reports of problems with some calls not completing successfully to some destinations We are investigating these issues with our service provider and will advise you of any progress on this page.

Saturday, May 24, 2008 12:00 AM

Lack of ring tone

We note that there is sometimes a lack of ring tone after the caller presses 1. We are investigating this problem with our suppliers. We have reduced the service status to Amber.

Wednesday, May 21, 2008 12:00 AM

HappyMob numbers change

Remember that HappyMob numbers have changed today. Please go here to find the correct number and how to use the service.

Sunday, May 18, 2008 12:00 AM

Payment problems

PayPal have reported that they have been having some problems with their Instant Payment Notification (IPN) system. We use IPN to update our system and credit user accounts.

Monday, May 12, 2008 12:00 AM

New Message Service Provider

In order to improve our global coverage and customer experience we are now using a new text message service provider. Old and new services will run in parallel up to and including the 20th May 2008. For most users this change will have little or no impact. However, those customers that use our HappyMob service will now be able to text call requests from their mobile phones to a number of gateway numbers. Just pick the number that is nearest to you as that will probably be the cheapest. ALL HappyMob users should go here for more details on how to compose your text message and new gateway numbers.

Monday, May 05, 2008 12:00 AM

Update your user information

As a result of customer feedback you can now update your user information online. You can change your mobile phone number, your email address, your password and your password reminder. To access this feature just log on and go to Change my details. We hope you find this new service useful.

Tuesday, April 29, 2008 12:00 AM

Service upgrade

The service upgrade was completed successfully yesterday.

Tuesday, April 29, 2008 12:00 AM

Free calls

Free calls from this site are limited to a total of 10 calls per day and only one call can be made from a number. Before you make a call please check our blocked numbers to see if you can call the destination.

Friday, April 25, 2008 12:00 AM

Service upgrade information

Please note that there will be a service upgrade taking place on Monday 28th April 2008 between 13:00 UTC and 16:00 UTC. Any interruption to services will be kept to an absolute minimum.

Tuesday, April 15, 2008 12:00 AM

HappyMob

We are trialing a new Spanish text access number so it will be even cheaper for people to make calls from their Spanish mobiles to most mobiles and landlines in the world. If you have a Spanish mobile and would like to try out the service then please go here

Wednesday, March 26, 2008 12:00 AM

Voice Services

Issues with the Voice service have now been fully resolved and all Services are running normally. Thank you for your patience and your feedback.

Tuesday, March 25, 2008 12:00 AM

Voice Service

There are ongoing problems with voice services and we are in urgent discussions with our supplier. They currently report that they hope to have the problem resolved soon. Please visit this page for regular updates.

Monday, March 24, 2008 12:00 AM

Service issues

There have been some reports of service issues on the 23rd and 24th March for all Voice services. We are investigating this and the problem has been raised with our supplier. Please contact us via the Contacts page if you are experiencing any difficulties when making calls. We will keep you updated via this page.

Tuesday, March 18, 2008 12:00 AM

Ringing tone

The lack of ringing tone being sent back to the caller when the callee is called has now been rectified by our supplier and all callers should now hear ring tone whilst the called party is being rung. We hope this improves your user experience. Please contact us via the Contacts page if you wish to comment at all on our service.

Saturday, March 15, 2008 12:00 AM

Free Trial Credits closes

Our Free Trial credits offer to students for market research has now closed as we have reached the maximum number required. Thank you to all of you who have registered and we look forward to receiving your feedback.

Monday, March 10, 2008 12:00 AM

Intermittent fault

Some services may have been affected due to an intermittent fault on our supplier's network. We apologise for any inconvenience.

Friday, February 29, 2008 12:00 AM

Ringing tone

We have been advised by our suppliers that the absence of ringing tone being sent back to the caller when the callee is called should be rectified by the end of this quarter i.e by the end of March 2008.

Thursday, February 28, 2008 12:00 AM

Inbound messaging outage

Due to network connectivity issues some Inbound SMS messages have not been delivered to our platform. This short outage may have affected our HappyMob service. This issue has now been resolved and all services are running normally.

Tuesday, January 01, 2008 12:00 AM

Unavailable destinations

The following countries are currently unavailable on our service due to supplier difficulties: The following countries are currently unavailable on our service due to supplier difficulties:
Angola (00244)
Bahrain (00973)
Benin (00229)
Burkina Faso (00226)
Cambodia (00855)
Cameroon (00237)
Cooke Island Sex Number (00682)
Cuba (0053)
Côte d’Ivoire (Ivory Coast) (00225)
Democratic Republic of the Congo (00243)
Egypt (0020)
El Salvador (00503)
Eritrea (00291)
Ethiopia (00251)
Gabon (00241)
Ghana (00233)
Guyana (00592)
Iraq (00964)
Israel (00972)
Jordan (00962)
Kenya (00254)
Kuwait (00965)
Lebanon (00961)
Libya (00218)
Mexico (0052)
Monaco (00377)
Morocco (00212)
Myanmar (0095)
Namibia (00264)
Nepal (00977)
Nigeria (00234)
Noodle Number (078223)
Pakistan (00923)
Palestinian Authority (00970)
Peru (0051)
Philippines (0063)
Qatar (00974)
Republic of the Congo (00242)
Saudi Arabia (00966)
Sierra Leone (00232)
Somalia (00252)
South Africa (0027)
Sudan (00249)
Syria (00963)
Tanzania (00255)
Trinidad and Tobago (001868)
UK Personal Numbers (070)
UK Premium Numbers (09)
UK Special Services (0871, 0872, 0873, 0844, 118)
US Premium Numbers (001976)
Uganda (00256)
United Arab Emirates (00971)
Yemen (00967)
Zimbabwe (00263)

HappyTalk status

At 6:14 PM UTC today